Return & Refund Policy

At Rocimus, we prioritize your satisfaction above all else. If you’re not entirely satisfied with your purchase, rest assured, we’ve got you covered. Our Return & Refund Policy provides clear guidelines for returning items and obtaining refunds, ensuring your peace of mind.

Requirements for Returns

You can return products within 22 days of the delivery date for a full refund. To be eligible for a refund, returned items must be unused, in their original condition, and packaged as received

Non-Returnable Items

Certain products, such as products that have been used, custom-made items, and gift cards, are ineligible for return. For specific details regarding non-returnable items, please reach out to our customer service team.

How to Return a Product

Returning an item is a straightforward process:

  1. Contact Customer Service: Inform our customer service team of your intention to return an item via feedback@rocimus.com. Include your order number and reason for the return.
  2. Receive Return Instructions: Once your return eligibility is confirmed, we’ll provide detailed instructions on the return process, including packaging guidelines and shipping methods.
  3. Ship the Item: Repackage the product using its original packing materials and affix the provided return label. Ship the item to the designated address.

Return Shipping Costs

Customers are responsible for return shipping costs, which are non-refundable.

Refund Process

Here’s what you need to know about refunds:

  1. Refund Eligibility: Refunds are issued for eligible returned items that meet our criteria. Please refer to our Return Policy for specific eligibility details.
  2. Processing Time: After receiving the returned item and verifying its eligibility, refunds are typically processed within 10-15 business days. It’s important to note that shipping fees are non-refundable.
  3. Refund Method: Refunds are credited back via the original payment method used for the purchase. For example, if you made the payment using a credit card, the refund will be credited back to that same credit card.
  4. Refund Confirmation: Once the refund has been successfully processed, you’ll receive a confirmation email. This email will contain details of the refunded amount and transaction information for your records.
  5. Failed Refunds: In the rare event of a failed refund, we’ll promptly notify you via email or phone. Rest assured, we’ll work closely with you to resolve any issues and ensure that you receive the refund owed to you.

If you have any questions or concerns regarding our refund process, please don’t hesitate to contact us at feedback@rocimus.com. Our customer service team is here to assist you every step of the way.