Billing Terms & Conditions
Thank you for choosing Rocimus for your shopping needs. We appreciate your business and strive to provide you with the best possible shopping experience. Please take a moment to review our detailed Billing Terms & Conditions, as they govern all sales of products from Rocimus.
Modification of Terms
We reserve the right to modify these Billing Terms & Conditions at any time without prior notice. The Billing Terms & Conditions in effect at the time of your purchase will apply to your transaction.
Accepted Payment Methods
We currently accept the following payment methods:
- Visa
- MasterCard
- American Express
- JCB
- Diners Club
- Discover Card
To place an order, select your desired products from our site, proceed through the checkout and payment process, and click the “Process Checkout” button. After placing your order, you will receive an email acknowledging the details of your order. Please note that this email is NOT an acceptance of your order, but a confirmation that we have received it.
Pricing and Payment Processing
All prices are expressed in US dollars and do not include shipping costs, handling charges, or applicable taxes. You are responsible for the payment of any taxes applicable to the sale and/or delivery of products, which will be calculated and charged at the time of purchase.
Prices are firm at the time of order placement, subject to product availability. Should there be any changes in taxes or levies, such as environmental contributions, these may be reflected in the sale price of the products. We reserve the right to modify our prices at any time, but the price invoiced to you will be the price in effect at the time of order validation.
Displayed Information
We may modify the products, services, descriptions, prices, and other information displayed on our website at any time without prior notice. We use reasonable efforts to ensure that product descriptions are accurate and complete. However, dimensions, colors, weights, measures, and other descriptions are approximate and provided for reference only. We cannot guarantee that all information on our website will be accurate, complete, and error-free at all times.
Orders are fulfilled subject to product availability. If a product becomes unavailable after order confirmation and payment, we will notify you as soon as possible and provide options for resolution.
Billing Information
You agree to provide accurate, complete, and up-to-date billing information for all purchases. This includes your name, billing address, payment information, and email address. It is your responsibility to promptly update any changes to your billing information to ensure successful transaction processing and communication.
Order Confirmation
Upon placing an order with Rocimus, you will receive an email confirmation containing all the relevant details of your order. This email serves as an acknowledgment that we have received your order. It will include a summary of the items purchased, their prices, the total cost, and the shipping address. Please note that this email confirmation does not signify our acceptance of your order. Rocimus reserves the right to accept or decline your order for any reason. Reasons for potential non-acceptance may include but are not limited to, issues with product availability, inaccuracies in pricing or product descriptions, or any other factors that might affect the fulfillment of your order. We aim to notify you promptly should there be any issues requiring us to decline your order.
Order Acceptance and Cancellation
Rocimus reserves the absolute right to refuse or cancel any order at our discretion. This may occur for several reasons, including but not limited to, insufficient stock, errors in product pricing or information, or if we suspect any fraudulent activity related to your order. In the event that we refuse or cancel an order, you will be notified via email. The email will provide a clear explanation for the cancellation and, if applicable, instructions on any further steps. If your order is canceled, we will ensure that you receive a full refund for any charges incurred. Refunds will be processed using the original payment method used during the purchase. Our primary goal is to provide a secure and reliable shopping experience, and we appreciate your understanding in these matters.
Shipping Charges
Shipping charges for orders placed with Rocimus are determined based on the shipping method selected at checkout and the destination of the order. We apply a flat-rate shipping fee of $9.75 for all orders delivered within the United States. This fee covers standard shipping and handling services. During the checkout process, the total shipping cost will be clearly displayed, ensuring full transparency before you complete your purchase. Please note that shipping charges may vary for expedited shipping options or special delivery requests. Any additional shipping fees will be calculated and presented to you during checkout. We strive to provide accurate shipping information and reasonable rates to ensure your order reaches you promptly and efficiently.
Subscription Billing
If you choose to subscribe to any of our recurring services, your subscription will be automatically renewed at the end of each billing cycle. By opting into a subscription service, you authorize Rocimus to charge your designated payment method for the recurring subscription fee at the start of each billing cycle. This ensures uninterrupted access to our services without the need for manual renewal. You have the flexibility to manage or cancel your subscription at any time. This can be done through your account settings on our website or by contacting our customer service team. Should you decide to cancel, please do so before the next billing cycle to avoid being charged for the upcoming period. Our customer service team is available to assist you with any questions or changes to your subscription.
Returns and Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return items within 22 days of delivery. Returned items must be unused, in their original condition, and in the original packaging. Customers are responsible for the return shipping costs. Once we receive and inspect your returned items, we will process your refund within 10-15 business days. The refund will be issued to your original payment method.
Payment Disputes
If you notice any errors or discrepancies with your billing, please contact us within 30 days of the billing date at feedback@rocimus.com. We will investigate and correct any mistakes. Disputes raised after 30 days will be considered accepted, and adjustments may not be made.
Fraud Prevention
To safeguard against unauthorized transactions, we utilize robust fraud detection systems. If we suspect any fraudulent activity, we reserve the right to refuse or cancel orders and hold or block your account until the issue is resolved. This measure ensures the security and integrity of your transactions with Rocimus.
Contact Information
If you have any questions or concerns regarding these Billing Terms & Conditions, please reach out to our customer service team at feedback@rocimus.com. We are here to assist you with any inquiries and to ensure your shopping experience with Rocimus is exceptional.
Thank you for shopping with Rocimus. We appreciate your business and look forward to serving you again.