Frequently Asked Questions
Welcome to Rocimus’s Frequently Asked Questions (FAQs) page! We have compiled a list of common questions to help you find quick answers about our services, policies, and products. If you don’t find the answer you’re looking for, feel free to contact our customer service team at feedback@rocimus.com.
Ordering
Q: How do I place an order? A: To place an order, browse our product catalog, select the items you wish to purchase, and add them to your cart. Once you have finished shopping, proceed to checkout, provide your billing and shipping information, and complete the payment process.
Q: Can I modify or cancel my order after placing it? A: If you need to modify or cancel your order, please contact our customer service team as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request. For detailed information, please refer to our Cancellation Policy.
Q: How can I track my order? A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress through the carrier’s website.
Shipping
Q: What are your shipping options? A: We offer domestic ground shipping for all orders within the continental US. A flat-rate shipping fee of $9.75 applies to all orders.
Q: Do you ship internationally? A: Currently, we do not offer international shipping. We only ship within the United States, including Alaska and Hawaii. Please note that we are unable to deliver to PO boxes or military addresses.
Q: How long will it take to receive my order? A: Orders are typically processed within 3-6 business days. Once shipped, delivery usually takes 5-8 business days, depending on your location. Please note that delivery times may vary due to factors beyond our control.
Payment Details
Q: What payment methods do you accept? A: We offer several payment options, including credit cards: Visa, MasterCard, American Express, JCB, Diners Club, and Discover Card.
Q: Can I trust using my credit card on your site? A: Absolutely. We employ secure payment gateways for all transactions, guaranteeing the protection of your personal and financial details.
Payment
Q: What payment methods do you accept? A: We accept major credit and debit cards, including Visa, MasterCard, American Express, Discover, JCB, and Diners Club.
Q: Is my payment information secure? A: Yes, we use SSL encryption to protect your personal and payment information during the transaction process. Your credit card information is not stored on our servers and is processed securely by our third-party payment processors.
Returns and Refunds
Q: What is your return policy? A: If you are not completely satisfied with your purchase, you can return items within 22 days of delivery. Returned items must be unused, in their original condition, and in the original packaging. Customers are responsible for the return shipping costs.
Q: How do I initiate a return? A: To initiate a return, please contact our customer service team at feedback@rocimus.com with your order number and the reason for the return. We will provide you with return instructions and a return shipping label if applicable.
Q: When will I receive my refund? A: Once we receive and inspect your returned items, we will process your refund within 10-15 business days. The refund will be issued to your original payment method. You will receive a confirmation email once the refund has been processed.
Account and Privacy
Q: How do I create an account? A: To create an account, click on the “Sign Up” or “Create Account” button on our website and provide the required information. Having an account allows you to track orders, save shipping information, and access exclusive offers.
Q: How do I update my account information? A: To update your account information, log in to your account and navigate to the “Account Settings” or “Profile” section. From there, you can update your personal details, shipping address, and payment information.
Q: How do you protect my privacy? A: We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your personal information.
Thank you for choosing Rocimus. We appreciate your business and are here to assist you with any inquiries or concerns.